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FAQ's Page 

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I have tax questions.
I have shipping questions.
I do not want to pay with a credit card. What are my options?
I don't want to put my credit card on the internet. What do I do?
How long does it take for my order to ship?
What is your return policy?
Do you share or sell your mailing list?
Is your site secure?
I want samples. Where can I order them?
How do I know if my order went through?
Do you only accept orders via the internet?
Why didn't I get a tracking number?
I got a tracking number via e-mail and don't know what to do with it!
What is the best way to contact you?
Where can I find your company information and address?
Do you sell wholesale?
I made an error on my order and need to change it/I need to change the payment method. Should I start over?
Do you ship to international addresses?
How do I get a shipping price?
My order arrived damaged or did not arrive at all. What do I do?
Do you accept Purchase Orders?
Does my Billing & Shipping address have to match?
Do you have printed catalogs?
What is shrink plastic?
What baking method is best?
Should I use a separate oven from one I prepare food in?
What is the best way to cut out complicated shapes?
Why is Shrink Plastic good for creative projects?

 

Still have questions? Please use our Contact Page.


 

I have tax questions.

The only time we charge tax is to customers who are located in California. If you are in any other state you will not be charged tax. If you are in California and hold a resale license or are tax exempt please contact us and we will set up an account so when your order on-line our cart will waive the tax. All we need from you is a copy of your resale license or tax exempt cert. That can be emailed, faxed or mailed in. Here is a link to our Contact Page.

 

I have shipping questions.

We have a very comprehensive shipping page. It should cover just about any question you have about SHIPPING.

 

I do not want to pay with a credit card. What are my options?

We accept Paypal, Checks or Money Orders. If you want to choose the check/money order option click the regular checkout button and complete your order all the way through. Then print off a copy of your order and send in your money order. Just be sure to mail your Check or MO right away. We only hold unpaid orders for two weeks before they are canceled.

 

 

 

I don't want to put my credit card on the internet. What do I do?

Go ahead and choose "Phone In Payment" as your payment option. Be sure to complete your order all the way to the end and then call in your card number using the phone. Our toll free number is (888) 833-7501 orfor international customers (707) 459-9124.

 

How long does it take for my order to ship?

Orders take between 1 to 2 days to ship. It really depends on the time of year and how busy the warehouse is. About 70% of orders ship out within 24 hours.

 

What is your return policy?

We have a page that explains our policy concerning returns. Here is a link to that page: RETURNS

 

Do you share or sell your mailing list?

We never have shared our mailing list or any part of our customer data base with anyone. We never will either. Our e-newsletter mailing list is 100% opt-in only. When you place an order with us you have to give us permission to send future emails out to you.

 

Is your site secure?

No the site is not but the shopping carts are. To make it easy and fast to browse our site we have opted not to secure the whole site. However, when you go to checkout you will notice that you enter into a secure mode and the lock will display on your browser. Any page that asks you for vital personal information (name, address etc) or credit card information is secure.

 

I want samples. Where can I order them?

We can only provide samples of our shrink plastics. Please visit the samples page of the website.

 

How do I know if my order went through?

If you receive an e-mail copy of your order right after placing it then your order went through. If you do not receive one within minutes then chances are that it did not go through properly or your confirmation got caught in your SPAM filter. If no email confirmation shows up you might go back to our site and see if you still have items in your shopping cart. Our site will save the contents of a shopping cart for up to two weeks.

 

Do you only accept orders via the internet?

No we can accept orders via the phone, fax, email or mail. The fastest and most accurate way to order is using our shopping cart but if you feel more comfortable with another method feel free to use it. Here is a link to our Ordering Options page.

 

Why didn't I get a tracking number?

We send shipment confirmations with tracking numbers each afternoon/evening. However, many of our customers have SPAM filters and sometimes those e-mail messages get filtered. If you placed an order and got an order confirmation but did not receive a tracking number be sure to check your SPAM filter and if it is not there contact us via e-mail and we will help you locate your box. CPG@pacific.net

Further note- if you did not get an order confirmation it is possible that the order was never placed or checkout was not completed. Be sure to visit the site to make sure your cart is empty.

 

I got a tracking number via e-mail and don't know what to do with it!

The tracking number can be typed into the Track Your Package window on the main page of the UPS.com web site. You can then see the progress that your box is making as it travels from us to you. It can also give you an expected delivery date so you can make sure you are home to receive it.

If your tracking number is for a USPS Priority Mail box then visit www.USPS.com

 

What is the best way to contact you?

The very best way to contact us is via e-mail. We check e-mail every two minutes throughout the day and will answer every message that comes to us. Our address is: CPG@pacific.net

Calling us is not always the fastest way to get a hold of us. We are literally so busy processing orders that we cannot always grab the phone. If you would rather call or do not mind leaving a message for a call back our number is (888) 833-7501 We are open 7 days a week 360 days a year so feel free to contact us anytime. We will return your e-mail or phone messages promptly!

Visit our contact page for all the ways to contact us.

 

Where can I find your company information and address?

We have a web page set up with all our contact information. Here is a link to our: CONTACT US page

 

Do you sell wholesale?

I am afraid we stopped selling wholesale some time ago. Sorry!

You will notice that we do offer free shipping for orders over $100.00 and we also offer excellent bulk discounts.

 

I made an error on my order and need to change it/I need to change the payment method. Should I start over?

It is up to you. You can order again and then ask us to cancel your first order or you can contact us and we can make the change to your order for you. Here is our contact information: 888 833-7501 or CPG@pacific.net

 

Do you ship to international addresses?

Yes we do ship to most countries. There are just a few countries that we will not ship to due to insurance reasons. For all the details on International Shipping please visit our Shipping Page.

 

How do I get a shipping price?

You are going to love this! All you do is put an item in your cart, type in your state and zipcode and hit the button. The updated shipping price will display below your subtotal. No need to checkout to get a price.

 

My order arrived damaged or did not arrive at all. What do I do?

If your order did not arrive when it was supposed to please email us with your order order number and we will look into the situation. CPG@pacific.net

If your box arrived damaged please visit our Returns Page for instructions.

 

Do you accept Purchase Orders?

We do accept some purchase orders. If you want to use a PO please contact our office and receive a verbal OK. Then fax, mail or email your PO to us. We must have it in writing before we fill and ship the order. We will not accept a PO under $50.00. Here is a link to our Contact Page

 

Does my Billing & Shipping address have to match?

We do not care if your billing and shipping address do not match. However, if you are a Paypal user you may find that Paypal does care (it depends on how you have your PP account set up). If you are running into trouble with Paypal you may want to choose the regular checkout button and select another form of payment.

 

Do you have printed catalogs?

We do not offer a print catalog. We just have the website now.

 

What is shrink plastic?

Shrink plastic is plastic stock that is heated and stretched in two directions until a thin sheet is formed. When heated again, the plastic returns to its original dimension and overall thickness.

For creative uses, the plastic sheet is usually sanded and design is applied using a wide variety of art supplies. Scissors are used to trim and shape. Holes can be punched using an ordinary paper punch.
When finished designs are baked, the plastic shrinks to approximately 45% its original size and returns to its original 1/16 inch thickness. During the shrinking process most art materials are permanently bonded to the surface.

 

What baking method is best?

You'll get good results using a conventional or toaster oven. The even heat that an oven provides is a plus, especially when baking complicated shapes or pieces with interior cut outs, such as frames.

You can also heat PolyShrink with an embossing heat tool. The maximum temperature of different models varies up to 300º F. If you're having the feeling that the shrinking process is out of control and happening too fast, move the gun 4 or 5 inches back to slow things down. Keep the heat tool moving to heat the PolyShrink as evenly as you can. Being directly involved in the shrinking process is fun, and it's easy to see how the shrinking process is going. You can even flip your piece over to help it heat evenly.

Heating PolyShrink with an embossing tool is the method of choice for the Intaglio technique. Please see the Tips & Techniques section of the site for details.

 

Should I use a separate oven from one I prepare food in?

The Material Safety Data Sheet (MSDS) for PolyShrink describes it as non toxic, even when heated to hundreds of degrees beyond normal baking temperature. Heating PolyShrink itself is safe. But since we can't verify the safety of the enormous number of art materials that might be used with PolyShrink, we recommend using a separate oven for baking.

Follow any directions your art supplies have concerning adequate ventilation. When baking, some artists opt for the ultimate in ventilation by placing their toaster oven on an outside porch or patio.

 

What is the best way to cut out complicated shapes?

Small scissors with narrow blades are easier to maneuver than larger scissors. To make cutting sharp inside corners easier, cut to the corner coming from one direction, then turn the PolyShrink around and finish the cut from the opposite direction.

For pieces with interior cuts, like picture frame style designs, make an opening for your scissors by punching several overlapping holes with a paper punch, or cut an X using a single edge razor blade or x-acto knife.

 

Why is Shrink Plastic good for creative projects?


The shrinking process has a wonderful effect on the design and color that's applied before baking. Simple designs become crisper, elaborate designs look amazingly detailed, and colors look rich and vibrant. No special tools are needed. Before baking, the plastic is thin and can be cut with scissors. Complex cut outs that couldn't be made using scissors at the baked thickness are easy to make before shrinking.

How is the PolyShrink™ brand different ?

PolyShrink has been tested for even, reliable shrinkage. PolyShrink also gives you the creative versatility of 4 different types. Each type has its own special visual quality, so you can choose just the look you want for any project.

· Clear
Great for see-through techniques where color is applied to the back to be viewed through the front of the finished piece. Color seen through the plastic is extremely vibrant and gives a feeling of depth. Also, use Clear PolyShrink when you want a glass-like effect or look.


· Translucent
There's an appealing soft look to Translucent that suits certain images and themes. It's also the type that many people prefer for simple designs with large areas left as is, without any background color.


· Canvas White
For designs where you want crisp color and high contrast, choose Canvas White PolyShrink. Even extremely detailed drawings or stamped images read well and keep their visual impact.


· Black
Black PolyShrink provides a dramatic backdrop for many of your favorite art and stamping supplies. Use colored pencils, stamping inks, metallic markers and rub-ons for beautiful, rich effects.

 

 

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